Returns & Refunds
Every item in the ACPL Shop is made to order. Nothing is pre-printed or held in inventory — your order is produced specifically for you after you place it. Because of that:
No returns or exchanges for size, fit, or change of mind
We don't accept returns or exchanges for size, fit, color preference, or change of mind. Every product page has sizing details. If you're between sizes or unsure, email us at shop@joinacpl.com before you order and we'll help you pick.
We replace or refund anything defective, damaged, or misprinted
If your item arrives damaged, defective, printed incorrectly, or it's the wrong item, email shop@joinacpl.com within 30 days of delivery with: (1) your order number, (2) a photo showing the problem, and (3) a photo of the shipping label. We'll send a replacement at no cost to you. If we can't replace it, we'll refund you in full. We'll usually just need the photos — you generally won't have to ship anything back.
Orders that don't arrive
If your order hasn't shown up, email us within 30 days of the estimated delivery date and we'll replace it or refund you.
Delays
If we can't ship within the timeframe shown at checkout, we'll email you and you can either keep waiting or cancel for a full refund.
Changes and cancellations
Production starts quickly. Email shop@joinacpl.com as soon as you can — if production hasn't started, we'll cancel and refund in full.
Refunds
Refunds go back to your original payment method within 7 business days of approval. Your bank may take a few days more to post it.
Questions: shop@joinacpl.com
Last updated: July 30, 2026